In 5 business days, we map your current customer service flow, identify friction points, and deliver an action plan with an estimated return. No obligation to buy — you walk away with an actionable assessment even if you decide not to use IARA.
What's included
- Channel analysis: review of WhatsApp, Instagram, email, and live chat.
- Current metrics: response time, qualification rate, conversion, and cost per lead.
- Process mapping: interviews with 3 to 5 key team members.
- Prioritized action plan: quick wins, medium-term steps, and structural investments.
How it works — day by day
- Day 1 — Kickoff: alignment on goals and collection of read-only access.
- Days 2 and 3 — Data collection: interviews, anonymized logs, and a silent audit.
- Day 4 — Analysis: we consolidate findings and simulate scenarios with AI.
- Day 5 — Presentation: a 90-minute session with all the leadership involved.
Minimum requirements
- An operation with at least 500 conversations/month on digital channels.
- Annual revenue above $400,000.
- One executive sponsor available during the week.
- Read-only access to at least one of your current channels.
Confidentiality
All data collected is handled under an NDA. We do not share your numbers, cases, or metrics with third parties or with other clients. After delivery, you can request that all of your data be deleted.
Request a spot
Send an email to [email protected] with your company name, industry, and main contact channel.