Here you'll find tutorials, step-by-step guides, and answers to the most common questions about IARA. If you can't find what you need, contact our team at [email protected].
Getting started
- Creating your account: activate your workspace and connect your first channel.
- Connecting WhatsApp: a complete onboarding guide for the official WhatsApp Business API.
- Importing contacts: upload a CSV file or sync directly with your CRM.
- Setting business hours: choose when the AI replies on its own and when it brings in a human agent.
Configuring the AI
- Tone of voice: adjust language, vocabulary, and style to reflect your brand.
- Knowledge base: upload PDFs, spreadsheets, and links to inform the answers.
- Qualification scripts: build flows with key questions the AI follows before routing leads.
- Calendar integrations: Google Calendar, Outlook, and in-house systems via API.
Popular integrations
- WhatsApp Business API · Instagram · Messenger
- RD Station · Salesforce
- Doctoralia · Clinicorp
- Google Calendar · Outlook · Calendly
- Make · Zapier · n8n (custom webhooks)
Billing and plans
- Upgrade or downgrade: change your plan at any time from the dashboard.
- Usage limits: learn how contacts, messages, and active conversations work.
- Refunds: see our Terms of Service.
Troubleshooting
- WhatsApp stopped responding: check the number's status and the webhook logs.
- Off-topic answers: review the knowledge base and the main prompt.
- Billing errors: check the history under Settings → Billing.
- Credential reset: send a request to [email protected] from your registered email address.